Tele-Jiggasha is SMC’s tele counseling and tele research center located in the SMC head office. It is a hotline for inquiries for many different topics on reproductive health issues. This service has been an important element in the communication mix in SMC programs for several years. SMC started Tele Jiggasha program in 2001 with an objective to increase access to information and personal counseling on Health and Family Planning through telephone hotline with assurance of confidentiality.
The services have been operated through a short code number (16387) which have parked to all mobile operators. Three counselors are now engaged in Tele Jiggasha program to counsel on HTSP, maternal and child health, long acting contraception, adolescent health and Tuberculosis. Counselors are receiving inbound calls, responds callers query & provides necessary information on different health issues. They are also engaged in conducting tele-survey/research to have a quick sense on various program operations.
